Shipping Information

  1. Orders usually dispatch from Germany within one week. Shipping within Europe, please allow 5-7 working days for delivery from date of shipment. For deliveries outside the Eurozone 5-14 working days. 
  2. Art Prints.Please allow up to 10 days for prints to ship. I do have some sizes on hand which will ship out faster. Feel free to get in touch if you’re in a rush and I can let you know what I have in stock – info@monaschaffer.com
  3. Tax & Duty. Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense.
  4. Return policy. If you are not satisfied with your purchase you can return the artwork in their original condition and packaging within 28 days. The buyer must assume the cost of the return postage. Please inform us before returning any items.
    Make sure to include contact information with the return and provide us with a tracking number. We will make a refund of eligible returns after receiving and checking the condition of the returned good. If a returned item is shipped international, please clearly mark the package ‚RETURNED GOODS‘, to avoid any Customs charges. We are NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.
  5. Transport Damage. If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us. All shippings are insured.
  6. Contact Us. If you have further questions, please don’t hesitate to contact Mona Schaffer info@monaschaffer.com

 

Please Note: Because the shipping system is complex some smaller Paintings can be shipped for other conditions. Don’t hesitate to ask at info@monaschaffer.com.

 

German Shipping Costs: 6€   (if not indicated differently on artwork page)

  • Prints and Originals up to  30x40cm . 11×15″   will be shipped in a flat rigid mailer 
  • Prints and Originals over   30x40cm . 11×15″   will be shipped rolled 

LOCAL: If you’re local to Leipzig and would like to pick up at my studio, feel free to contact me. 

 

European Shipping Costs (not Part of the EU): 15€    (if not indicated differently on artwork page)

  • Prints and Originals up to  30x40cm . 11×15″   will be shipped in a packet
  • Prints and Originals over   30x40cm . 11×15″   will be shipped rolled

 

International Shipping Costs: 30€    (if not indicated differently on artwork page)

  • Prints and Originals up to  30x40cm . 11×15″   will be shipped in a packet
  • Prints and Originals over   30x40cm . 11×15″   will be shipped rolled